Last Updated: December 11, 2025
 
Cloud Journey Group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. Our goal is to communicate this in a clear and straightforward way that reflects our process-first approach to delivering great experiences.
 
By using our website, contacting us, or engaging with our services, you agree to the terms of this Privacy Policy.

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1.  Information We Collect

We collect information that helps us deliver our services and communicate with clients and prospective clients.

 

This includes:

•  Information You Provide to Us

  • Contact information: Name, email address, phone number, company name, and job role.

  • Project or inquiry details: Information you share with us when requesting a consultation, support, or services.

  • Account and billing information: When you engage us for paid services.

• Automatically Collected Information

  • When you use our website, we may collect:

    • IP address

    • Browser type and device information

    • Pages visited and referring URLs

    • General analytics used to improve site performance

 

We do not use cookies or tracking technologies for targeted advertising.

 

2.  How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide consultations

• Deliver Salesforce and Certinia implementation and managed services

• Communicate about active projects, scheduling, or support needs

• Improve our website and internal processes

• Send transactional or service-related communications

 
We do not use your information for unrelated purposes, and we do not sell, rent, trade, or share your data for marketing or lead-generation.
 
 
3.  SMS & Phone Communication Practices
Cloud Journey Group does not sell or share consumer personal information—including phone numbers—with third parties or affiliates for marketing or promotional purposes.
 
We use SMS and phone calls only for direct, one-to-one communication with clients or prospective clients who contact us. Examples include:
 

• Responding to a support question

• Coordinating meetings or project details

• Following up on a consultation request

• Operational or service-related communication

 
We do not send mass text messages, automated SMS marketing campaigns, or promotional texts.
 
If an existing client texts one of our business lines, a member of our team may reply. Messages are always manually sent and conversational.
 
You may opt out of SMS at any time by replying STOP.
 
 
4. How We Share Information
 
We only share information when necessary to operate our business or deliver services, such as with:
 

• Secure platforms we use for communication, billing, or project delivery (e.g., Salesforce, Certinia, Google Workspace)

• Service providers who support our operations under confidentiality agreements

 
We do not share your personal information with third parties for marketing, sales, or lead generation.
 
We may disclose information if required by law or to protect our legal rights.

5. Data Security
 
We take a process-driven approach to protecting your information. This includes:
 

• Secure access controls

• Encryption where appropriate

• Regular review of internal systems

• Limiting data access to authorized team members

 
While no system is entirely immune from risk, we follow industry-standard security practices to safeguard your data.
 
6. Data Retention
 
We retain information only as long as necessary to:
 

• Provide services

• Meet legal or contractual obligations

• Maintain accurate business records

 
When data is no longer needed, it is securely deleted or anonymized.
 
7. Your Choices
 
You may:
 

• Request access to the personal information we hold

• Ask us to correct or update your information

• Opt out of non-essential communications

• Request that we delete your data, unless we are required to retain it for legal or operational reasons

 
To make a request, contact us at contact@cloudjourneygroup.com.
 
8. Third-Party Links
 
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before engaging with them.
 
9. Children’s Privacy
 
Our website and services are not intended for children under 18, and we do not knowingly collect information from minors.
 
10. Changes to This Privacy Policy
 
We may update this policy from time to time to reflect changes in our business or regulatory requirements. Updates will be posted on this page with a revised “Last Updated” date.
 
11. Contact Us
 
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
 
Cloud Journey Group
2550 Pacific Ave, Suite 700
Dallas, TX 75229
contact@cloudjourneygroup.com
972-914-7077